Logan Toler

Technologies

EDUCATION

B.S. Computer Information Technology

Northern Kentucky University

Experience

Project Manager

• Leading a team of 2 and working closely with my client to implement a banking chatbot and messaging solution that uses Natural Language Processing and Understanding with a $45,000 budget. Implementation is used by 10 million customers at the 6th largest U.S. bank.
• Coordinated with stakeholders at AIG to develop an IVR and integrate it with LivePerson's IVR Deflect service. Facilitated meetings between the stakeholders to keep them in sync and so I could identify risks and blockers.
• Managed support contracts for QuickenLoans, Ally Bank, and AIG.

Project Manager

• Worked on the LivePerson client account.
• Managed the technical development of a recruitment service that uses AI & machine learning leading a cross-functional team of 7.
• Coordinated the deployment of recruitment software, recruiter training, and performed analysis on usage to create metric reporting for management.
• Developed application tracking process that saved money and resources by avoiding duplicate applicants.
• Facilitated interview process with over 22 hiring managers and 6 vendors which involves proactive planning, effective communication, and daily metric reporting to foster and maintain established partner relationships.
• Promote teamwork among peers to achieve common goals.

Local IT Intern

• Audited thousands of company-owned equipment located in Duke Energy’s Midwest region utilizing Excel, Active Directory, and BMC Remedy.
• Provisioned and set up equipment for employee use and ensuring proper installation of cables, operating systems, and appropriate software.

Nuclear Application Support Intern

• Performed daily monitoring and reporting in BMC Remedy to track incident cases and downtime of 12 critical applications used within nuclear facilities.
• Collaborated with the mobile development team to update Duke Energy’s iOS applications using the Agile methodology.
• Repaired nuclear facility parking location app and pushed the new code to Jenkins.
• Coordinated with company consultants to phase out a legacy application for a new one that reduced latency of vibration detection in nuclear facilities.

Technology Support Specialist

• Provided service and support to resolve hardware, software, and network issues on campus and satellite buildings for 580 faculty members.
• Achieve excellent customer service by providing how-to-training and technical solutions of various complexity through diagnosing and troubleshooting.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Received numerous commendations for prompt, reliable, and friendly customer service.

Certifications

• AWS Certified Cloud Practitioner

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Projects

Event-Driven Python

Automated ETL processing pipeline for COVID-19 data using Python and AWS. The data is displayed using a real-time dashboard. Built to participate in Forrest Brazeal's ACloudGuru Challenge.

• EventBridge triggers a python Lambda function each day, that uses Pandas to extract data from two sources, transform, and load it into DynamoDB.
• API Gateway triggers a second lambda function that uses Matplot to create a graph and metrics.
• Automated infrastructure using AWS Serverless template (SAM).
• CloudFormation template to build a serverless website.
• CI/CD pipeline
• View code and further details on GitHub.

Serverless Website

Serverless resume website with view counter using AWS. Built to participate in Forrest Brazeal's Cloud Resume Challenge.

• Built a responsive site in HTML using the Bootstrap framework.
• View counter uses a Lambda function written in Python to update DynamoDB's atomic counter.
• Uses API Gateway to trigger the function and displays the counter using JavaScript.
• Website front-end is deployed through CloudFront with an S3 origin.
• Automated infrastructure using CloudFormation and the AWS Serverless Application Model (SAM).
• CI/CD pipeline
• View code on GitHub. Final Product.

CloudFormation Apache Web Stack

Automated deployment of infrastructure for Apache Web Server solution on AWS using CloudFormation.

• Developed stack that provisions and deploys all required services and components, reducing interaction with AWS Console by 90%.
• Provisioned CloudWatch to monitor and trigger auto scaling events to maintain steady and predictable application performance.
• Implemented a Load Balancer to distribute workloads across availability zones.
• Incorporated Elastic File System (EFS) to provide a highly available and durable file system for web pages and logs.
• View on GitHub

Automation Bundle

Automated install/configuration of a cluster of virtual machines using CentOS 7, Apache, LDAP, NFS, and Monit.

• Lead a team of 3 using Agile and DevOps methods to continuously provide a minimal viable product.
• Created individual portals for all clients delivered by Apache.
• Used LDAP as a directory service to provide user-level authentication and cross-organizational sign-in on all VM's.
• Created an NFS service providing storage space for each user. Storage is automatically provisioned when a new user account is created. NFS drive is automatically mounted when a user logs in.